Reason Codes

Use the Reason Codes function to set up merchandise return reason codes for use with RMAs. Use the reason codes to determine the reason items are being returned to you, and to help decide if they should be put back into Inventory or written off when damaged or defective.

Reason codes are entered into the RMA transaction on the Item Detail area, and also for items in the Returned Items function.

Creating a Reason Code

1. Click the New button, on the toolbar, to open a blank reason code record.
2. Enter a reason code number or code in the Reason Code field.
3. Select the Active check box to have the code appear in the RMA transaction function.
   Note: To make a reason code unavailable without deleting it, clear this check box.
4. Click the Save button, on the toolbar, to save the new reason code.

Editing a Reason Code 

1. Select a reason code to edit from the Reason Code field.
2. Edit the fields as necessary.
3. Click the Save button, on the toolbar, to save any changes made to the reason code.

Deleting a Reason Code

1. Select a reason code to delete from the Reason Code field.
2. Click the Delete button, on the toolbar, to delete the selected reason code.
3. Click Yes at the "Are you sure you want to delete the selected record(s)?" prompt.